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This series covers the foundations of leading successful projects. The course includes supplemental learning materials and quizzes. For HR professionals, this course provides 18 SHRM/HRCI recertification business credits. Upon completion candidates may also choose to sit for the CompTIA Project+ certification at a discounted rate.
This class is designed for Management and Human Resource Professionals. We explore the full-cycle of hiring to separation. Exit interviews are used to identify the drivers of turnover and to hear the perspective of an employee who has decided to leave voluntarily. Solutions include identifying opportunities for improvement inside the organization and implementing strategic hiring techniques to choose the best fit for a position. This full-cycle strategy has proven results.
Do you sometimes find that a promising candidate lets you down? Are you disappointed or surprised to see poor performance after what seemed like a great interview? This class will share best practices by introducing behavioral based and situational based interview techniques. This class will also provide instruction on legal interview questions and procedures. After this course, you will be able to effectively use the most appropriate interview questions to select the best candidates.
This class is designed for any level employee. Participants will learn to recognize the drivers of conflict in the workplace, explore which resolution techniques work best for different conflict scenarios, discuss how to move forward after conflict and employ techniques for conflict prevention.
This class is designed for any level employee. Participants will learn to recognize the importance of active listening, choice of words, body language, phone techniques, internal customer service between colleagues, and dealing with escalated situations or abusive customers.
This class is designed for any level employee. This class may either be combined with the conflict resolution class, the effective customer service class, or it may be offered independently. Participants will learn about self-awareness, self-management, social skills and empathy. The course will demonstrate the emotional and physical changes in the brain during stress. A self-assessment will allow participants to identify areas of strength and opportunities for improvement.
This class is designed for Management and Human Resource Professionals. We will discuss setting expectations, SMART goals, effective record-keeping, feedback techniques, delivering performance appraisals, addressing disciplinary issues, and motivating your workforce to achieve common goals.
This class is designed for any employee who regularly participates in or facilitates meetings. Participants will learn the key ingredients of productive and efficient meetings, how to identify and avoid the common pitfalls of meetings, and how to transition meeting topics and discussions into real results in the workplace.
From anonymous satisfaction surveys to 360 degree feedback as part of your performance reviews, employee surveys may be customized, delivered and summarized for your management team.